Wednesday, November 14, 2012

Walking in a Professional's Steps

photo courtesy of freedigital
A professionals make a business transaction pleasant. They talk with respect, shine a smile-no matter how they feel, do the job-even if they'd rather be fishing, and help those they serviced-happy they did business with them.

Every Friday I invite a professional to this website to talk about their career journey. I must admit, each one who has joined me thus far has provided a wonderful post, stimulating our hears and thoughts to expand our world and flavor it with their experiences.

Mom's are professionals, too. Have you seen a baby smile after being fed, returned to play after a diaper change, or nestled on her lap? Yes a satisfied customer in  mini size.

I've seen professionalism in all walks of careers, included cashiers, you know, the one who puts up with the crabby customer in front of you who complains they've been overcharged two cents, or the fact he/she had to wait in line five minutes. 

To me professionalism is:

* mastering your job
* displaying loyalty to company, 
* trustworthy to be left alone to do the job
* willing to learn more of the job than taught 
* and expand the job by taking duties to a deeper level
* focused
* good at time management
* rarely absent
* gets along with co-workers
* pleasant disposition
* anxious to learn what is required at the next level

The list could probably go on for pages but you have the idea. Do you leave professional footprints? Have you stepped into the world of a professional no matter what your task in life may be?

Two weeks-two weeks.
Have you seen the movie "Money Pit?" The construction company workers promise to have a house fixed in two weeks. The two weeks lasted months. We are trying to buy a home. It has taken way longer than the thirty days. The realtor and financial institution have said we will close in two weeks several times. Ah huh. Needless to say, the two weeks fib is not looking like professionalism.

The bottom line, when you agree to do something, whether it is changing a diaper, teaching a Sunday School class, writing a novel, selling a car, doing taxes, serving as a doctor, nurse, lawyer, professor, etc. do it with professionalism.

Whatever we do in word or deed, do all for the glory of God.

What other qualities are expected of professionals? 

Would you consider becoming a follower and helping me reach my goal by Christmas? Directions are under the "About Me" section on the right. Thanks:)


Janice said...

Hi, Mary! I would follow twice if I could because your posts are always so interesting.

Attitude makes or breaks the image of professionalism for me. No matter what the business or chore, a pleasant attitude that is willing to go the extra mile to get things right is most important.

When I took an upper level accounting class on Accounting Theory we studied about the on-going business principle. That was the most important idea I got from
the class. The business or person should do things in such a manner that the customer will want to do business again. Many low wage earners don't understand that they are suppose to be treating their employer's clients nicely so they will return. That is one way that Chick-fil-A has excelled in their employee training. Customers are greeted nicely and served with a smile. People want to return time and time again.

Mary Vee Writer said...

I find the same fantastic customer service in City Brew, a coffee shop chain in Montana and Salad Creation. Al customers get a shout out as they enter and leave.