There is a reality that is not portrayed in movies, one with flaws that don't resolve, or unsung successes that appear not unique enough to the masses.
|photo courtesy of freedigitalphotos.net|
I may think I can suppose how a person may react to a certain situation given my own life's experiences, books I've read, stories I've heard from others, and movies. But it isn't until I step into someone else's world and observe people in their momentary situation that I can understand a unique response.
I went to the county health department. I approached the window to ask a question. Three workers did not notice. Instead they were heavily engaged in a discussion.
One stood, holding files. Her eyebrows sharply angled down and her left arm moved about, animating her words and sorting files in an unorchestrated rhythm. Her words escalated marking a mounting frustration, "I'm just sayin..." as she faced the woman sitting at the window.
The second woman, sitting in the seat by the customer window, held a calm demeanor. Not to say it reflected a person who held control, but more of the clueless one. She shook her head and shifted her shoulders in tiny movements. Barely responding to the agitated woman. She tipped her head indicating she didn't care about the issue. In this whole time she flicked her eyes once toward the window, confirming she knew we were there. She made no attempts to stop the conversation to do service those at the window. Instead, her hands remained casual, one resting in her lap the other on the counter.
A third woman walked into the scene. Her head moved from the agitated woman to the clueless one back and forth as if watching a ping pong game. Her right arm secured a stack of files. She softly said "Let's..." and in truth I could not hear the rest of her words.
The agitated woman rolled her eyes, huffed, and turned away.
The clueless one turned to the window and opened it. "May I help you." Her sweet voice rang.
The clueless woman sent me around the corner to the window offering the service needed. I walked there and found the agitated woman. She reached up, opened the window and smiled. "May I help you?"
Interesting. It struck me that in many office settings I had worked, the inner sanctum area for employees only often allow true colors to shine. But then, when the employees return to the place where customers/clients/patients are, they don a professional smile.
And now, that I have seen from the outside, what I knew from the inside, I have a better perspective an understanding that will guide me when I write stories, and when I have opportunity to witness.
There is more that can be observed from these three women. What else do you see?